Fast forward - they sold off our loan, which is normal (and quite frankly a relief since i didn't want to deal with them any more), but when it came to our first payment we where a bit confused as to who to send the check to - i asked the senior loan officer who first said 'i don't know', and they finally after i sent him my lettered documents he said to send it to his office.... Turns out he was wrong... as loan officer you think they should know who's getting their money. Once the office received the check and realized it was a mistake, they forwarded the check to the proper bank..... and then lost the check in the mail. Now i am left to deal with the mess.
We where advised to use presidential through our realtor, who assured us they where personable, friendly, and thorough when establishing a home loan. Unfortunately that was not the case, once established with presidential we found their offices to be rather unorganized, incompetent, and dismissive - which is not what you want from a bank offering home loans.
this bank can be rated with all five stars for all its services, including the highest interest percent, with only one exception - it does not work on Saturdays. That's about it. The staff is excellent, the service is superb.
So the long short of it - I'd never recommend Presidential Mortgage to any one who is looking for a home loan - go elsewhere.
Presidential Bank is a US Bank based in Bethesda, District Of Columbia. Presidential Bank is located at 4520 East West Highway, Bethesda, MD 20814, USA.
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