I first visited Ouriman Volvo on a whim. We live in upstate New York and was visiting our daughter in Bethesda. Salesman Danny warmly greeted us and asked if there was anything that we would like to see. I told him that I was from NY and just looking. He was very very kind; not pushy or aggressive. I told him what I had in mind. He showed me some cars and explained features. We left and went back to New York.. I tried to find the Volvo at a dealership near me, but the customer service that I received at Ourisman and namely Danny was above all and I decided to drive 5 1/2 hours one way back to Bethesda to see Danny again the following weekend. We ultimately purchased a car from Danny. We will soon need another car and I will not hesitate to purchase from Danny again. He was so genuine and kind and truly appreciative that we purchased a car from him! I have never had such a wonderful experience at a car dealership.
Overall experience was a pleasure. Ariel was great, helpful, and like everyone else there not pushy. Everyone was very helpful through the whole process, and stayed late into the night to help finalize the deal.
I received a coupon in the mail for a complementary oil change even though I did not purchase my Volvo from this dealership. I called to set up an appointment and they honored it. I worked with John Weir, Assistant Service Manager. He was GREAT. Friendly and Professional. The coupon also included an inspection of my vehicle. The mechanic pointed out 2 critical items that needed immediate attention. They did not pressure me to take action or try to "SELL" me. I very much appreciated that. I told them I would needed to discuss with my wife and call back to schedule. They said fine. The waiting room was very clean and pleasant. Overall I had a very positive experience at this dealership. Finally, as I walked out the door to pick up my vehicle, I noticed that they even gave it a car wash! This initial experience left me with a very positive view of this dealership.
I absolutely would recommend this Dealer to everyone and anyone. I purchased and awesome vehicle and with the help of Chris the Pre-Owned Sales Manger and his team, I had the best customer experience ever. Derrick, my sales rep, was very helpful and quick to answer all of my questions. They both worked hard to get me the BEST deal. I look forward to doing business in the future with this deal. The finance team was absolutely amazing. I asked several questions and they got me the answers and got them fast. They worked hard and long to make car buying easy and stress free. If you want a quality car for an awesome price look no further Ourisman VW/Volvo of Bethesda will have what you need!
The manager Solomon yelled at me on the phone. I believe it is because I am gay. He sold me a car and once I was on the road the car just shut off on the highway. My nephew and I were almost killed. I have a voicemail from him saying he will take back the car and offer a full refund. Today I get an email threating me because I explained how I felt. He is new there and has no idea what is going on. No email responses and no phone calls as promised. I am calling 7 on your side, my lawyer and I will not take back the car. I plan to also make sure all of Bethesda knows about this as I have witnesses.
Volvo Cars Of Bethesda is a US Car Dealer based in Bethesda, District Of Columbia. Volvo Cars Of Bethesda is located at 7001 Arlington Rd, Bethesda, MD 20814, USA.
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