Don't come here. I enjoy no wait, cars of all sizes in great condition and friendly staff.
So. Had a Hertz reservation made by an insurance company, and my experience this time and at this location was horrible. Called the day before to confirm reservation and a pick up from an auto body shop at 3:30 the next day. Told them I couldn't answer my phone until around 2:30 pm. Leave work today, get to my car at 2:31 and notice I had a miss call from them, so I call right back and get no answer. I figure they will call back and everything was fine, little did I know that it wasn't. Get to the auto body shop around 3:20 and I wait, and wait, and wait. I call multiple times once it gets past 3:30 and don't get an answer, until I call at approximately 3:58. The gentleman tells me that the guy who was going to pick me up called and I didn't answer, at which point I told him all the stuff mentioned above. He tells me that he might be able to pick me up, after he helps people that were supposed to be there at 4:00. So I wait until 4:26 at which point I had to decide to walk the half hour to the Hertz so I could make it before they close at 6:00. I make it there and the guy seems to have an attitude towards me even though I am the one that got screwed. I then ask if I can get a drop off to the auto body place when I drop off the car and he says there will only be one person there so call early. Why do you even offer that service if you only have one person working? Also why only call once almost exactly at the time I said I might be able to answer my phone and just assume I didn't need a pick up? All I can say is that someone in management should either cancel the pick up/drop off service or hire another person to do it. Also a sorry would have been nice.
I had prepaid my booking online. When I picked up my car the attendant told me the final charge - the amount was roughly what I paid online so I accepted. However, he actually created a new bill with full insurance and discounted what I already paid. So I was effectively charged twice!
The staff, particularly Anthony were totally rude to me. I had booked a vehicle via my insurance company a week prior and had the confirmation number. Lesley said they had no car for me (and no explanation why) but he would call me in the morning at 8am, to follow up, which he didn't. I couldn't get a straight answer out of him as to why a car reserved a week prior would not be available to me as scheduled and his attitude was not pleasant or apologetic. Since I did not receive a call back, I called the next day and spoke to Anthony who was totally unhelpful and rude -- and LIED saying they had not received my reservation until the night before -- I know he lied because I called my insurance company and they gave me exact times that they had confirmation of the reservation -- one week earlier. I cancelled and booked with Enterprise. I won't be giving my money to an unreliable and rude rental car agency. I also reported this to my insurance company so that they can take it up at a corporate level with Hertz.
Worst service at car rental ever. Had to wait ling time both at puck up and delivery!! And no one picked up the phone after several tries when issue came up. Will never rent there again.
Probably a bit of a misunderstanding - shame because everything else wen't smoothly! Luckily Hertz customer support were understanding and fixed the charge.
Hertz is a US Car Rental based in Bethesda, District Of Columbia. Hertz is located at 7335 Wisconsin Ave, Bethesda, MD 20814, USA.
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