This store should be more upfront, about which items are on final sale and cannot be returned. We purchased an item without seeing any signs about it being on final sale. The people at the counter did not warn us about the same either. Upon trying to return it, the manager simply mentioned that the item cannot be returned as it said in the receipt!! If you are in this store, please read the receipt before you purchase any items!! How do you do this? Please ask the store manager!
I love pottery barn, but the customer service is terrible at this location. They only speak to you when you speak to them, most of the available clerks including the manager stayed behind counter at least 5mins before I was greeted(there werent any customers at the counter). The two sales associates i encountered were not knowledgeable about sales or products. I shop at pottery barn a lot and these reps were not friendly. Annapolis pottery barn is the complete opposite - friendly, knowledgeable and helpful. This experience made me not want to ever visit this store again.
Not sure what the fuss is about the customer service. I shop with the Bethesda store always and have bought furniture to other goods there always to be shipped to AL. The managers Suzette and Carlos will help you anyway they can along with Brandon and Gus. Once I shipped an oversized bowl that was not securely wrapped and was broken upon arrival, stopped in, showed a picture and Carlos immediately sent another bowl that arrived in 2 days packed correctly. Some say the associates are not doing anything, but I know to complete a send sale purchase of maybe 18 items it does take a while and then when I need additional pieces to be searched and come from other locations to make sets for example all takes lots of time. I have seen 30 minutes to complete my one transaction. If you need something just ask and they will help you out, sometimes their mind may be on searching items out. Maybe some people need to be more considerate and just think maybe they are helping another customer that is not presently in the store.
Highly disappointed with Pottery Barn in Bethesda. The customer service is awful. The workers are rude and come off as miserable. I asked the woman with the short blonde hair if I could have some help with something I wanted to purchase. When I asked, "Excuse me, could you help me?" she responded with, "What do you need" in the most annoyed tone of voice. It was almost as if I offended her by asking for her assistance. Unfortunately, this is not the first time that this has happened in this store. I will no longer be giving my money to this Pottery Barn.
This is a great store in an urban setting. They have great home furnishings for bed, bath, living room etc. We love their furniture. Great for gifts too (we love the blankets and candles). Staff offers free in-home design consultations with no strings attached.
Pottery Barn is a US Furniture Store based in Bethesda, District Of Columbia. Pottery Barn is located at 4750 Bethesda Ave #31, Bethesda, MD 20814, USA.
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